What is Underground Society?

•Underground Society is an exclusive streetwear brand that combines premium design with a modern and urban aesthetic. We focus on creating unique pieces for those who want to stand out and own the underground.

What makes Underground Society unique?

•Our garments are crafted with premium materials and produced in limited editions, ensuring exclusivity. We emphasize authenticity and aim to connect with the Brand community that values urban style and originality.

Do you offer international shipping?

At the moment, we do not offer international shipping, but we are actively working on expanding our logistics to deliver worldwide in the near future. Stay tuned for updates through our social media and newsletter.

How long does delivery take?

•Domestic orders typically take 3 to 7 business days to arrive. 

How much does shipping cost?

•Shipping costs are calculated at checkout. We offer free shipping on orders over 3 products 

How can I track my order?

•Once your order has been processed, you will receive an email with a tracking code and a link to track your package in real time.

What payment methods do you accept?

•We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfers and cash.

Is it safe to shop on your website?

•Absolutely. Our site uses Shopify end to end encryption to protect your personal and payment information. Additionally, we work with trusted payment platforms to ensure secure transactions.

 Can I return or exchange a product ?

•Returns and exchanges are not processed through our website. If you need to request a refund or manage an exchange, please contact us exclusively via email at support@underground-society.com.mx or WhatsApp. Each request will be reviewed based on our internal policies.

What if I receive a defective or incorrect product?

•If you receive a defective or incorrect item, please contact us immediately at support@underground-society.com.mx or via WhatsApp. We may request photographic evidence to process your case and provide a solution.

What sizes do you offer?

•Our garments are available in sizes [ S, M, L,]. Please refer to the size guide on each product page to find your perfect fit.

How do I care for my “Underground Society” garments?

•Hand wash or machine wash in cold water on a gentle cycle, and avoid using bleach. Hang dry in a shaded area and avoid tumble drying to preserve the quality of the materials.

Are the t-shirts limited edition?

•Yes, each of our t-shirts is part of an exclusive and limited collection. Once they sell out, they are not restocked.

Do you plan to launch other products besides t-shirts?

•Yes, we are working on expanding our product line to include hoodies, accessories, and more. Stay tuned to our social media and newsletter for updates.

How can I contact the support team?

•You can reach us via email at support@underground-society.com.mx or send us a message through our official WhatsApp.

Where can I follow the brand’s updates?

• Follow us on our social media:

• Instagram: @undergroundsxciety

• TikTok: @undergroundsxciety

• Subscribe to our newsletter for exclusive updates.

Do you collaborate with influencers or artists?

•Yes, we are open to collaborations with creatives who share our vision. If you’re interested, email us at collabs@underground-society.com.mx with your proposal.

How can I be part of “Underground Society”?

•Join our community by subscribing to our newsletter and following our social media for access to exclusive launches and pre-sales.

Do you offer pre-sales or special releases?

•Yes, some products are launched as pre-sales for our subscribers. These opportunities are limited, so we recommend staying up to date with our announcements.

Our mission is to redefine streetwear by merging exclusivity, quality, and style while fostering a community of like-minded individuals who value authenticity. Oh, and if you’re reading this, congratulations! You’ve just unlocked a 10% discount. Use the code N3RD at checkout to claim it.